No need to suffer: the help and support available to you at university

University is a place for you to grow. A place where you can become the person you want to be. People say that at university you can be independent but it can seem daunting at first, especially if you are living away from home for the first time. All those things that other people may have done for you in the past will now become your responsibility.

There is cooking to do, shopping, washing, studying, socialising and relaxing: in truth it does feel like you are at the deep end when it comes to being independent and looking after yourself.

But that doesn’t mean that you should face it alone. Never suffer in silence if the whole university experience or even your personal life becomes too much. There are so many services and people who can help with a wide range of issues- while this may not be representative of all universities, the information below is certainly true of Essex.

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Nightline: a confidential listening, emotional support, information and supplies service, run for students by students at the University of Essex.

It runs every night during term time from 10pm until 8am. Students can either visit in person where you can enter the Nightline flat at the back of Keynes Tower (North Towers), or you can email or give them a call.

Student Support Hub: The Silberrad Student Centre is the one-stop shop for the majority of student concerns.

Whether it is do with living in university residences; changing your course; replacement registration cards; disability support; exam extenuating circumstances; coping with stress and anxiety; counselling; immigration advice; or funding advice (phew!) the “Hub” will be able to help you.24477446640_ac9b4c7ac7_k

Personal Tutor: All students will be assigned a personal tutor within their department for the duration of their study. These are the people that you can go to with course specific questions, additionally they are also able to signpost you to other services if they feel that they cannot help you personally.

Peer Mentor: Most departments will assign first year students a peer mentor, a student normally in their second or third year. The peer mentor is able to give you honest advice and help from the student prospective. They can also direct you to the specific people or services which can help your position.

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Multi-Faith Chaplaincy: a welcoming place for staff, students and the wider community to meet, interact and engage in a positive and peaceful manner. It doesn’t matter if you are religious or not, the Chaplaincy and its staff are a friendly group and an oasis of calm.

Student Union: As a member of the university you are automatically a member of the student union. This is a service which runs some of the venues on campus as well as being an organisation that is centred wholly around supporting students. There are representatives who handle educational concerns, concerns with welfare and also people who help and represent groups such as BAME students, LGBT+ students, postgraduate and mature students. Their job is to listen and react to your issues.

uni-essex-student-union-ambassador-logo-400x400Health Centre: Hopefully you will never need to use it whilst you are here, but it is important to register with the on-campus health centre in case you do need it. Located behind Rayleigh Tower (North Towers) they provide NHS services from GP appointments to nurse clinics and provide help and assistance for asthma, diabetes, sexual health and contraception.

Talent Development Centre Helpdesk: Located on the ground floor of the Student Centre they offer a number of services including: 1:1 academic advising; Maths support; English language support; and advice on PhD thesis writing.

Whilst your family and friends can be the perfect shoulder to cry on if you need one, there is other help available if you need it. With so much available, never feel embarrassed to ask for more support should you ever need it.

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